The Ñî¹óåú´«Ã½ Hub operates on a check system. Students receive checks for missed, cancelled or rescheduled appointments according to the policies below. If a student earns 12 checks in a semester, they will be limited to making same-day appointments or seeing a tutor on a walk-in basis.
Cancellations and Reschedules
Please cancel or reschedule your appointment at least 24 hours prior to your appointment time to avoid penalty.
- If you cancel or reschedule your appointment more than one hour prior, but less than 24 hours prior, you will receive 1 check.
- If you cancel or reschedule your appointment less than one hour prior, you will receive 3 checks.
No Shows
If you fail to show up for your appointment, you will receive 3 checks.
If you earn 12 checks in a semester, you will only be able to make same-day scheduled appointments, or see a tutor on a walk-in basis. This policy is strictly enforced.
Tardiness
- If you are more than 5 minutes late, but no more than 15 minutes late, to your appointment, you will receive 1 check.
- If you are more than 15 minutes late, but no more than 30 minutes late to your appointment, you will receive 2 checks.*
- If you are more than 30 minutes late to your appointment, you will receive 3 checks.*
*If you are more than 15 minutes late to your scheduled appointment without notification, The Ñî¹óåú´«Ã½ Hub staff reserves the right to refuse services and to ask you to reschedule your appointment.
Summary of Penalties
ACTION | No Show | 5-15 Minutes Late | 16-30 Minutes Late | 31+ Minutes Late | Cancel or Reschedule At Least 1 Hour Before Appointment* | Cancel or Reschedule Less Than 1 Hour Before Appointment |
---|---|---|---|---|---|---|
CHECKS | 3 Checks | 1 Check | 2 Checks | 3 Checks | 1 Check | 3 Checks |
*Cancelling or rescheduling your appointment more than 24 hours in advance results in no penalty.