Computer Outage - ITS Client Services

UIS leverages CrowdStrike for our endpoint protection. We are aware of the globally-impacting technical issue with CrowdStrike software that may cause Windows computers to be unresponsive and display the “blue screen of death." 

If your university-owned computer is experiencing issues, please contact ITS Client Services at techsupport@uis.edu or call 217/206-6000. We ask for your patience and understanding as we work to support all impacted individuals.

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Important Duo Security Enhancements

Duo Security Enhancements to Duo Mobile Generated Passcodes and Device Management Communications

What is happening?

In our continued efforts to improve Duo 2-Factor Authentication configuration for enhanced security and usability, starting July 17, 2024, Duo Mobile generated passcodes will have a 30-second expiration limit.

Additionally, users will now be notified by Duo Mobile Push, when a new device is added to or removed from their Duo profile.

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ITS Announcement - Increased Duo Phishing Attacks

Dear Faculty and Staff, 

The cybersecurity team is seeing an increase in compromised accounts through sophisticated attacks, particularly related to Duo MFA, the University of Illinois’ multifactor authentication (MFA) solution. 

What is happening? 

Fraudulent emails, known as phishing, are a common way criminals steal NetIDs and passwords and gain access to your private information and university resources. 

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Welcome

Information Technology Services (ITS) advances the mission of UIS by ensuring reliable core systems and network infrastructure, excellent technology support, and promoting and assisting technology integration into the curriculum and business processes.

ITS provides all UIS students with a selection of valuable collaboration and productivity tools, enabling you to take a proactive role in your education, research, and careers.