FAQs | University of Illinois Springfield

Am I able to waive any fees and assessments?

With the exception of the Student-to-Student Grant Fee and the Green Fee, all other fees and assessments are mandatory. Requests to waive the Student-to-Student Grant Fee and/or the Green Fee must be submitted by the posted deadline each semester. After that deadline, those fees can no longer be waived. To view the deadline date (and other important deadlines), please refer to the applicable semester information on the registration information page.

I鈥檓 registered for all online classes, but my tuition bill is showing on-campus charges (like the Student Union Fee). Why am I being charged these fees?

In order to qualify for E-Tuition, students must be enrolled in 100% online courses AND be admitted to an online, degree-seeking program. If one of these conditions does not apply, then students are assessed according to the on-campus billing structure. Note: A per hour Online Academic Support Fee will be assessed to ALL students enrolled in an online course, regardless of their academic program. Visit our Tuition page to review information related to tuition, fees, and assessments.

When attempting to register, what do I do when I see a 鈥淒epartmental/Program/Instructor Approval Required鈥� registration error?

In this case, you should reach out to the department that hosts the class (e.g., for ENG 102, you would contact the English and Modern Languages Department). Once the department enters approval and notifies you, you should be able to register. If the semester has entered the 鈥淟ate Registration鈥� period, you will need to contact our office to complete the registration. Once we verify that the appropriate permission(s) have been entered and that you have no registration holds on your account, we will complete the registration for you.

When is the last day to drop (without financial obligation, to receive a W grade, etc.)?

There are two types of withdrawals: complete (dropping all hours) and partial (dropping some but not all hours). For additional information, please see the applicable Drop/Withdrawal Policy on the registration information page. Note that there are different deadlines and financial obligations for complete and partial withdrawals.

Why is a course still showing in Canvas even though I dropped it in Student Self-Service?

Student Self-Service is the system of record. If there is a discrepancy between it and Canvas, please consult with the course instructor to explain that you have officially dropped the class so that Canvas can be updated.

I attended UIS (formerly Sangamon State University), but my potential employer says there鈥檚 no information available when they conduct a background check. Why?

There are three potential possibilities for why this has occurred:

The entity seeking the information provided us with a name, date of birth, or other information that did not match what we have on file (e.g., if your birthday is 2/1/1985 and they provided 1/2/1985).
You did not attend UIS/SSU and have no academic records here. You may have attended another area college (Lincoln Land Community College, Springfield College/Benedictine University, etc.).
You previously submitted a Request to Prevent Disclosure of Directory Information Form to our office, which means your records are now marked as confidential and we cannot release any information about you without your written consent. If your records are confidential, we cannot even talk with you regarding your records over the phone or through email. A Request to Revoke Previous Request to Prevent Disclosure of Directory Information Form is available on our website.

How do I change my name or gender designation?

Information regarding how to make personal information changes can be found on our website.

I recently graduated and have received my diploma or graduate certificate, but I have not yet received my transcript. Will I be receiving it soon?

All transcripts must be requested by the student. No transcripts are provided automatically. Information regarding how to request an official transcript can be found on our website.

My electronic transcript hasn鈥檛 been received. What are my options?

Electronic transcripts should be delivered within one full business day following the submission of the request. If it has not been received within that window, please contact our office and please be ready to provide your order number.

My paper transcript hasn鈥檛 arrived yet. What are my options?

If the transcript was sent directly to a third party (e.g., university, employer), we can send a duplicate copy at no charge if two weeks have passed since the first copy was sent. If the transcript was addressed to the student directly, the student will have to submit a new request, including payment. If the first transcript is returned to us as undeliverable, we will refund the student for that copy.

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